Refund policy

Returns & Store Credit

Cashmere Blue is a small, independently owned boutique. Our return policy is designed to be fair to our customers while allowing us to keep bringing you new pieces every week. If you have a question about fit before you order, email us at hello@cashmereblue.com and we'll gladly help you choose.

Return window

You may request a return within 7 days of delivery. Approved returns are issued as online store credit, with the exception of damaged, defective, or incorrect items.

Eligibility

Items must be unworn, unwashed, and in their original condition, with all original tags attached.

How to start a return

  1. Email hello@cashmereblue.com with your order number within 7 days of delivery.
  2. We'll review your request and email you a prepaid return label.
  3. Drop off your package within 7 days of receiving your label.

Please wait for your label before sending anything back, so we know to expect your package and can credit it to you. A flat $7 return shipping fee is deducted from your store credit, so there's nothing to pay up front.

Store credit

We'll issue your store credit within 3–5 business days of receiving your return, and it will appear in your account. If an item comes back worn, washed, or without its tags, it isn't eligible for credit. We'll contact you to arrange sending it back, with return postage paid by the customer. Items left unclaimed after 30 days are donated.

Exchanges

We don't offer direct exchanges at this time. Store credit from an approved return can be used toward a different size or any other piece.

Finding your size

We're a small boutique, and every return is handled personally. If you're between sizes, email us before you order and we'll help you choose, so you can order one size with confidence.

Final sale

Sale items are final sale and are not eligible for return, exchange, or store credit.

Damaged, defective, or incorrect items

Please look over your order when it arrives. If something is damaged, defective, or not what you ordered, email hello@cashmereblue.com with your order number and a photo within 7 days of delivery, and we'll issue a full refund to your original payment method. Normal wear, shrinkage from washing, and tarnishing of jewelry over time are not considered defects.

Questions? We're happy to help: hello@cashmereblue.com