Shipping:

We currently ship within the United States only.

Shipping Rates

Standard shipping is free on orders of $75 or more.

Orders under $75 ship for a flat rate of $8.99, no matter how many packages your order arrives in.

Processing Time

Orders are processed within 1–2 business days. Our pieces ship from partner warehouses across the United States. Once your order ships, you'll receive a confirmation email with tracking information.

Delivery Time

Most orders arrive within 3–7 business days of being placed, though delivery times can vary depending on your location and carrier conditions. We'll always provide tracking so you can follow your package's progress.

If your order contains multiple items, they may ship separately and arrive on different days — if that happens, you'll receive tracking information for each shipment.

Order Changes and Cancellations

We process orders quickly, so please reach out as soon as possible at hello@cashmereblue.com if you need to change or cancel your order. If it hasn't entered processing yet, we'll do our best to accommodate the request.

Lost or Stolen Packages

We take care to get your order to you safely, but once a package is marked as delivered by the carrier, we're unable to take responsibility for loss or theft. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier facility first, then reach out to us at hello@cashmereblue.com — we're happy to help you look into it, though we can't guarantee a replacement or credit once a package has been confirmed delivered.

If your package appears lost in transit (tracking shows no movement or delivery), email us and we'll work with the carrier to track it down.

Undeliverable Packages

If a package is returned to us as undeliverable, we'll reach out to confirm your shipping address before resending. Additional shipping charges may apply.

Questions

Reach out any time at hello@cashmereblue.com — we're happy to help.

Returns & Store Credit:

Cashmere Blue is a small, independently owned boutique. Our return policy is designed to be fair to our customers while allowing us to keep bringing you new pieces every week. If you have a question about fit before you order, email us at hello@cashmereblue.com and we'll gladly help you choose.

Return window

You may request a return within 7 days of delivery. Approved returns are issued as online store credit, with the exception of damaged, defective, or incorrect items.

Eligibility

Items must be unworn, unwashed, and in their original condition, with all original tags attached.

How to start a return

1. Email hello@cashmereblue.com with your order number within 7 days of delivery.
2. We'll review your request and email you a prepaid return label.
3. Drop off your package within 7 days of receiving your label.

Please wait for your label before sending anything back, so we know to expect your package and can credit it to you. A flat $7 return shipping fee is deducted from your store credit, so there's nothing to pay up front.

Store credit

We'll issue your store credit within 3–5 business days of receiving your return, and it will appear in your account. If an item comes back worn, washed, or without its tags, it isn't eligible for credit. We'll contact you to arrange sending it back, with return postage paid by the customer. Items left unclaimed after 30 days are donated.

Exchanges

We don't offer direct exchanges at this time. Store credit from an approved return can be used toward a different size or any other piece.

Finding your size

We're a small boutique, and every return is handled personally. If you're between sizes, email us before you order and we'll help you choose, so you can order one size with confidence.

Final sale

Sale items are final sale and are not eligible for return, exchange, or store credit.

Damaged, defective, or incorrect items

Please look over your order when it arrives. If something is damaged, defective, or not what you ordered, email hello@cashmereblue.com with your order number and a photo within 7 days of delivery, and we'll issue a full refund to your original payment method. Normal wear, shrinkage from washing, and tarnishing of jewelry over time are not considered defects.

Questions? We're happy to help: hello@cashmereblue.com