FAQ

Frequently Asked Questions

Where do you ship?
We currently ship within the United States.

How much is shipping?
Standard shipping is free on orders of $75 or more. Orders under $75 ship for a flat rate of $8.99, no matter how many packages your order arrives in.

When will my order ship?
Orders are processed within 1–2 business days. You'll receive tracking by email as soon as your order is on its way.

Can I change or cancel my order?
We process orders quickly, so reach out as soon as possible at hello@cashmereblue.com. If your order hasn't entered processing, we'll do our best to update or cancel it.

What is your return policy?
Returns can be requested within 7 days of delivery and are issued as store credit, less a flat $7 return shipping fee. Items must be unworn, unwashed, and in original condition with tags attached. Sale items are final sale. See our Shipping & Returns page for full details.

How do I start a return?
Email hello@cashmereblue.com with your order number within 7 days of delivery. Once your return is approved, we'll email you a prepaid return label, and you'll have 7 days to drop off your package. Please wait for your label before sending anything back.

How do your pieces fit?
Fit notes are included on each product page where available. If you're between sizes or unsure, message us — we're happy to help you choose.

Do you restock sold-out pieces?
Some pieces return and some don't. Join our list or follow @shopcashmereblue to hear about restocks and new arrivals first.

Do you offer a discount for first orders?
New customers can take 10% off their first order with code WELCOME10 at checkout.

How do I use a discount code?
Enter your code in the discount field at checkout and the savings will apply before payment.

I received the wrong item or a damaged piece.
We're sorry about that. Email hello@cashmereblue.com within 7 days of delivery with your order number and a photo, and we'll issue a full refund to your original payment method.